Troubleshooting

Basic first troubleshooting steps:

1. Make sure the modem is on
2. Make sure the modem is plugged directly into the computers Ethernet port (no routers, voice terminals)
3. Shut down all anti-virus, firewalls, or file sharing programs

Now further the troubleshooting steps by running commands in the cmd prompt.

Products

• CIA Home Phone
• DSL (all companies)
• Cable (all companies)
• Dial-up

Other

• All Light Status Diagrams
• Making a manual connection for DSL/Dial-up
• Pictures are very helpful when determining the model and finding the serial number/MAC ID.
• Screenshots to follow the customer through various Windows screens
• Email