Software Connects Without Errors On Dial Up

So, the software appears to connect with any errors, but the customer is not getting internet connectivity.

First lets trying pinging google.com by domain and by IP address:

  1. Go to Start
  2. Click Run
  3. Type in cmd
  4. Press Enter

Now a black window should come up. The first thing to type in here is:

ping google.com

And check if its getting any replies.

Replies from ping google.com

No replies from ping google.com

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