Recent page changes from site "Q Support" (a Wikidot site)

"Manual Connections" - new page

Wed, 12 Sep 2007 18:00:57 +0000

Page: Manual Connections (manual-connections)
Current revision number: 0
Date changed: Wed, 12 Sep 2007 18:00:57 +0000
Change type: new page
By: c1rcu1tnkr

Page content preview:
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"Sitemap Xml" - new page

Sat, 01 Sep 2007 21:19:54 +0000

Page: Sitemap Xml (sitemap-xml)
Current revision number: 0
Date changed: Sat, 01 Sep 2007 21:19:54 +0000
Change type: new page
By: cybersurf

Page content preview:
<?xml version="1.0" encoding="UTF-8"?> <urlset xmlns="http://www.google.com/schemas/sitemap/0.84" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"...

"Linksys SPA-2102 Light Statuses" - title change

Sat, 01 Sep 2007 03:25:42 +0000

Page: Linksys SPA-2102 Light Statuses (linksys-spa2102-light-statuses)
Current revision number: 6
Date changed: Sat, 01 Sep 2007 03:25:42 +0000
Change type: title change
By: cybersurf

Page content preview:
Power Ethernet Phone 1 Phone 2 What It Means: flashing red / / / 1. This means the voice terminal is attempting a self test. If this pattern stays indefinitely the voice terminal is...

"Linksys SPA-2100 Light Statuses" - title change

Sat, 01 Sep 2007 03:25:21 +0000

Page: Linksys SPA-2100 Light Statuses (linksys-spa2100-light-statuses)
Current revision number: 4
Date changed: Sat, 01 Sep 2007 03:25:21 +0000
Change type: title change
By: cybersurf

Page content preview:
Status Ethernet Phone 1 Phone 2 What It means flashing / / / This means the voice terminal is attempting a self test. If this pattern stays indefinitely the voice terminal is...

"Error On Connection Attempt On Dial Up" - source change

Wed, 29 Aug 2007 20:33:37 +0000

Page: Error On Connection Attempt On Dial Up (error-on-connection-attempt-on-dial-up)
Current revision number: 4
Date changed: Wed, 29 Aug 2007 20:33:37 +0000
Change type: source change
By: cybersurf

Page content preview:
Which error is the customer getting? Click on the error number for information on how to fix each problem. Error code Description 629 The port was disconnected by the remote machine. 630 The...

"Error On Connection Attempt On Dial Up" - source change

Wed, 29 Aug 2007 20:32:31 +0000

Page: Error On Connection Attempt On Dial Up (error-on-connection-attempt-on-dial-up)
Current revision number: 3
Date changed: Wed, 29 Aug 2007 20:32:31 +0000
Change type: source change
By: cybersurf

Page content preview:
Which error is the customer getting? Click on the error number for information on how to fix each problem. Error code Description 629 The port was disconnected by the remote machine. 630 The...

"Replies From Ping Google Com" - new page

Wed, 29 Aug 2007 14:03:25 +0000

Page: Replies From Ping Google Com (replies-from-ping-google-com)
Current revision number: 0
Date changed: Wed, 29 Aug 2007 14:03:25 +0000
Change type: new page
By: cybersurf

Page content preview:
If the customer can ping google.com and 64.233.167.99, then we are getting proper internet connectivity. have the customer launch their browser of choice (e.g. Internet Explorer or Mozilla Firefox)...

"We Get Replies From Ping By Ip" - new page

Wed, 29 Aug 2007 14:03:01 +0000

Page: We Get Replies From Ping By Ip (we-get-replies-from-ping-by-ip)
Current revision number: 0
Date changed: Wed, 29 Aug 2007 14:03:01 +0000
Change type: new page
By: cybersurf

Page content preview:
So the customer can ping 64.233.167.99 but not google.com, escalate a ticket for a DNS issue.

"No Replies From Ping By Ip" - new page

Wed, 29 Aug 2007 14:01:51 +0000

Page: No Replies From Ping By Ip (no-replies-from-ping-by-ip)
Current revision number: 0
Date changed: Wed, 29 Aug 2007 14:01:51 +0000
Change type: new page
By: cybersurf

Page content preview:
When neither of these pings get replies, ask the customer to disable any firewall software they may be running, and try the pings again. If this still doesn't fix the situation, escalate a ticket...

"No Replies From Ping Google Com" - new page

Wed, 29 Aug 2007 14:01:01 +0000

Page: No Replies From Ping Google Com (no-replies-from-ping-google-com)
Current revision number: 0
Date changed: Wed, 29 Aug 2007 14:01:01 +0000
Change type: new page
By: cybersurf

Page content preview:
If we cannot ping google by domain (google.com), we need to try pinging by IP (64.233.167.99) Type: ping 64.233.167.99 We get replies from ping by IP No replies from ping by IP

"Software Connects Without Errors On Dial Up" - source change

Wed, 29 Aug 2007 13:59:22 +0000

Page: Software Connects Without Errors On Dial Up (software-connects-without-errors-on-dial-up)
Current revision number: 1
Date changed: Wed, 29 Aug 2007 13:59:22 +0000
Change type: source change
By: cybersurf

Page content preview:
So, the software appears to connect with any errors, but the customer is not getting internet connectivity. First lets trying pinging google.com by domain and by IP address: Go to Start Click...

"Customer Is Using Mozilla Firefox" - new page

Wed, 29 Aug 2007 05:13:07 +0000

Page: Customer Is Using Mozilla Firefox (customer-is-using-mozilla-firefox)
Current revision number: 0
Date changed: Wed, 29 Aug 2007 05:13:07 +0000
Change type: new page
By: cybersurf

Page content preview:
Open Mozilla Firefox Click on the Tools menu. Go to Options. Click on connection settings. Pick "Direct Connection to the Internet". Click OK. Click OK.

"Google.com Doesn't Load" - new page

Wed, 29 Aug 2007 05:07:56 +0000

Page: Google.com Doesn't Load (google-com-doesn-t-load)
Current revision number: 0
Date changed: Wed, 29 Aug 2007 05:07:56 +0000
Change type: new page
By: cybersurf

Page content preview:
The customer has internet connectivity, but is unable to load websites in their browser. We need to check the proxy settings: Customer is using Internet Explorer Customer is using Mozilla...

"Google.com Loads Fine" - title change

Wed, 29 Aug 2007 05:04:05 +0000

Page: Google.com Loads Fine (google-com-loads-fine)
Current revision number: 1
Date changed: Wed, 29 Aug 2007 05:04:05 +0000
Change type: title change
By: cybersurf

Page content preview:
If google.com loads, then the customer is getting internet connectivity and should be ready to go. If they are having trouble loading a particular site, this is not likely a 3web issue, try loading...

"Google.com Loads Fine" - new page

Wed, 29 Aug 2007 05:03:39 +0000

Page: Google.com Loads Fine (google-com-loads-fine)
Current revision number: 0
Date changed: Wed, 29 Aug 2007 05:03:39 +0000
Change type: new page
By: cybersurf

Page content preview:
If google.com loads, then the customer is getting internet connectivity and should be ready to go. If they are having trouble loading a particular site, this is not likely a 3web issue, try loading...

"Software Connects Without Errors On Dial Up" - new page

Wed, 29 Aug 2007 05:01:50 +0000

Page: Software Connects Without Errors On Dial Up (software-connects-without-errors-on-dial-up)
Current revision number: 0
Date changed: Wed, 29 Aug 2007 05:01:50 +0000
Change type: new page
By: cybersurf

Page content preview:
So, the software appears to connect with any errors, but the customer is not getting internet connectivity. First lets trying pinging google.com by domain and by IP address: Go to Start Click...

"Error On Connection Attempt On Dial Up" - source change

Wed, 29 Aug 2007 04:43:53 +0000

Page: Error On Connection Attempt On Dial Up (error-on-connection-attempt-on-dial-up)
Current revision number: 2
Date changed: Wed, 29 Aug 2007 04:43:53 +0000
Change type: source change
By: cybersurf

Page content preview:
Which error is the customer getting? Click on the error number for information on how to fix each problem. Error code Description 629 The port was disconnected by the remote machine. 630 The...

"Error On Connection Attempt On Dial Up" - source change

Wed, 29 Aug 2007 04:43:22 +0000

Page: Error On Connection Attempt On Dial Up (error-on-connection-attempt-on-dial-up)
Current revision number: 1
Date changed: Wed, 29 Aug 2007 04:43:22 +0000
Change type: source change
By: cybersurf

Page content preview:
Which error is the customer getting? Click on the error number for information on how to fix each problem. Error code Description 629 The port was disconnected by the remote machine. 630 The...

"Error On Connection Attempt On Dial Up" - new page

Wed, 29 Aug 2007 04:41:55 +0000

Page: Error On Connection Attempt On Dial Up (error-on-connection-attempt-on-dial-up)
Current revision number: 0
Date changed: Wed, 29 Aug 2007 04:41:55 +0000
Change type: new page
By: cybersurf

Page content preview:
Which error is the customer getting? Click on the error number for information on how to fix each problem. Error code Description 629 The port was disconnected by the remote machine. 630 The...

"Customer Has 3web Software Installed On Dial Up" - source change

Wed, 29 Aug 2007 04:38:40 +0000

Page: Customer Has 3web Software Installed On Dial Up (customer-has-3web-software-installed-on-dial-up)
Current revision number: 1
Date changed: Wed, 29 Aug 2007 04:38:40 +0000
Change type: source change
By: cybersurf

Page content preview:
The 3web connection software is installed, but the Internet is not working. Ask the customer to try connecting to the internet is they can do so while on the line with you (unlikely.) Take note of...

"Customer Has 3web Software Installed On Dial Up" - new page

Wed, 29 Aug 2007 04:34:38 +0000

Page: Customer Has 3web Software Installed On Dial Up (customer-has-3web-software-installed-on-dial-up)
Current revision number: 0
Date changed: Wed, 29 Aug 2007 04:34:38 +0000
Change type: new page
By: cybersurf

Page content preview:
The 3web connection software is installed, but the Internet is not working. Ask the customer to try connecting to the internet is they can do so while on the line with you (unlikely.) Take note of...

"Customer Does Not Have 3web Software Installed On Dial Up" - new page

Wed, 29 Aug 2007 04:23:52 +0000

Page: Customer Does Not Have 3web Software Installed On Dial Up (customer-does-not-have-3web-software-installed-on-dial-up)
Current revision number: 0
Date changed: Wed, 29 Aug 2007 04:23:52 +0000
Change type: new page
By: cybersurf

Page content preview:
In order to use 3web Internet on dial-up, the 3web software needs to be installed. The easiest way to install is from the CD that they should have received with their installation package. Customer...

"Customer Is Using Dialup" - new page

Wed, 29 Aug 2007 04:11:48 +0000

Page: Customer Is Using Dialup (customer-is-using-dialup)
Current revision number: 0
Date changed: Wed, 29 Aug 2007 04:11:48 +0000
Change type: new page
By: cybersurf

Page content preview:
So the customer is using a dial-up internet connection. First of all, make sure they have the 3web software installed on their computer. The easiest way to check is to have them go to Start, All...

"Dial Up Troubleshooting" - source change

Tue, 28 Aug 2007 19:03:24 +0000

Page: Dial Up Troubleshooting (dial-up-troubleshooting)
Current revision number: 8
Date changed: Tue, 28 Aug 2007 19:03:24 +0000
Change type: source change
By: cybersurf

Page content preview:
Common Dialup Error Codes Error code Description 629 The port was disconnected by the remote machine. 630 The port was disconnected due to hardware failure. 645 Internal authentication...

"Welcome to the Q Support Site" - title change

Tue, 28 Aug 2007 17:26:48 +0000

Page: Welcome to the Q Support Site (start)
Current revision number: 41
Date changed: Tue, 28 Aug 2007 17:26:48 +0000
Change type: title change
By: cybersurf

Page content preview:
Welcome to our Help Desk support page. Hopefully this is useful for you! This wonderful page is brought to you by: Greg Bates and Harrison Schan. General...

"Sales" - source change

Tue, 28 Aug 2007 15:56:07 +0000

Page: Sales (sales)
Current revision number: 4
Date changed: Tue, 28 Aug 2007 15:56:07 +0000
Change type: source change
By: cybersurf

Page content preview:
Pricing for all of our products and services. Updated Sales Flyers for the fall.

"Troubleshooting" - source change

Sat, 25 Aug 2007 13:36:49 +0000

Page: Troubleshooting (troubleshooting)
Current revision number: 17
Date changed: Sat, 25 Aug 2007 13:36:49 +0000
Change type: source change
By: cybersurf

Page content preview:
Basic first troubleshooting steps: Make sure the modem is on Make sure the modem is plugged directly into the computers Ethernet port (no routers, voice terminals) Shut down all anti-virus,...

"Good Light Status Dsl" - new page

Fri, 24 Aug 2007 19:56:50 +0000

Page: Good Light Status Dsl (good-light-status-dsl)
Current revision number: 0
Date changed: Fri, 24 Aug 2007 19:56:50 +0000
Change type: new page
By: cybersurf

Page content preview:
If the light status is good, make sure that the modem is connected to the computer directly, and begin troubleshooting. Take note of what error the customer is getting when they try to connect...

"Customer Is Using Dsl" - new page

Fri, 24 Aug 2007 19:32:36 +0000

Page: Customer Is Using Dsl (customer-is-using-dsl)
Current revision number: 0
Date changed: Fri, 24 Aug 2007 19:32:36 +0000
Change type: new page
By: cybersurf

Page content preview:
If a customer's DSL isn't working. the first thing to do is make sure the modem is getting a good light status. Customer is getting a good light status Customer is getting a bad light status

"Customer Is Using Cable" - source change

Fri, 24 Aug 2007 18:38:31 +0000

Page: Customer Is Using Cable (customer-is-using-cable)
Current revision number: 1
Date changed: Fri, 24 Aug 2007 18:38:31 +0000
Change type: source change
By: cybersurf

Page content preview:
Compared to dialup or DSL, there are relatively few problems that can occur on the customer's end. So in most cases, we will need to escalate to either Rogers and Shaw. We need to determine whether...